FAQ | Bluebird Kids Health

We are accepting new patients at all of our locations!

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(561) 509-5009

Frequently asked questions

Where are your practice locations?

We currently have 3 locations in Boynton Beach, Loxahatchee Groves, and West Palm Beach, Florida.

Who will my primary care team be?

You will be matched with a provider (a pediatrician or nurse practitioner) who can best support your child's primary care needs. Together with a team of medical assistants, nurses, mental health health, urgent care, and administrative professionals, we work in partnership with you to provide comprehensive care for your child. Learn more about our providers here.

What insurance plans do you accept?

We accept a wide range of insurance plans, including Medicaid. Our services are billed through your insurance. You will be responsible for deductibles and co-pays outlined in your policy. See a full list of our plans we accept here. If you have questions about your specific policy, please give us a call at (561) 509-5009.

Are you accepting new patients and families?

Yes! We are accepting new patients across all practice locations; Boynton Beach, Loxahatchee Groves, and West Palm Beach. Call us to schedule an appointment today.

How do I make an appointment?

Book online or call us at (561) 509-5009.

Can I visit any Bluebird Kids Health location?

Yes, you are welcome to visit any of our three locations. See address and contact information for each location here.

I do not speak English. What other languages does your care team speak?

We care for many patients and families who do not speak English. Members of our care team speak Spanish and Hatian-Creole and anyone can access our live, real-time translator service when calling the office.

Will my child see the same care provider every visit?

We prioritize patient preference and continuity of care when scheduling visits, and aim to have you meet with your preferred provider each time you schedule a visit in advance. That said, there are occasions, like last-minute scheduled sick visits, for which we may need to schedule with you a different provider.

Until what age will you see my child?

We take care of children at every stage, from newborns through young adulthood, up until age 22.

Can I bring all my children for appointments at the same time?

We do our best to accommodate parents and their schedules by seeing all children in the same family at or around the same time. We do recommend that you consider the ages and needs of your children and if having them at the same visit is best for them. For example, do you have a teen that does not want their care addressed in front of their younger siblings? Or children of different sexes who require a physical? You may want to bring another adult with you to help by staying in the waiting room with one or more kids while each child has their own visit.

How soon should I make an appointment with a newborn?

We recommend that your baby’s first visit, which includes checking their weight, take place within two days of leaving the hospital.

Can I meet my pediatrician before my newborn arrives?

We are happy to accommodate expecting parents for a meeting with their preferred pediatrician. Attend one of our Expecting Parent Nights! You can also call our office to schedule a visit with the pediatrician of your choice or ask for a recommendation on one available in your desired location. We will need the baby’s due date and your insurance to schedule the visit.

What information should I expect to review at my newborn’s first visit?

Your newborn’s first visit will include a physical examination, weight check and some discussion of your family history. Go here to learn more about what to expect at your newborn’s first visit.

Bluebird Kids Health provides exceptional care so that every child can thrive

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