Frequently asked questions

New patients can book online here or give us a call. Existing patients are welcome to use the portal to book (though you’re also always welcome to call!).

We currently have four open practices in Florida, with more to come! Our open practices are in: 

• Boynton Beach
• Loxahatchee Groves
• West Palm Beach
• The Westside in Jacksonville 

We’re opening two new locations in Florida in the Brentwood neighborhood of Jacksonville and Tamarac. 

There is parking available at all locations. You see parking specifics for each location by clicking on the links above. 

Our office hours vary slightly by location. We try to offer extended weekday hours as well as weekend availability to help meet your family’s needs. All our locations are open Monday through Friday with certain practices offering weekend hours You can see specific hours for each location here. 

In addition, you can always call us to speak to our 24/7 on-call team.

Yes, you are welcome to visit any of our locations! You can see the address and information for each location here.

We care for many patients and families who do not speak English. Members of our care team speak Spanish and Hatian-Creole and anyone can access our live, real-time translator service when calling the office.

We do our best to accommodate parents and their schedules by seeing all children in the same family at or around the same time. We do recommend that you consider the ages and needs of your children and if having them at the same visit is best for them. For example, do you have a teen that does not want their care addressed in front of their younger siblings? Or children of different sexes who require a physical? You may want to bring another adult with you to help by staying in the waiting room with one or more kids while each child has their own visit.

No. Our website services, including appointment booking, are intended only for parents, legal guardians or other adults authorized to act on behalf of the patient. If you are a patient—even if you are 18 or older—please contact us directly to schedule an appointment or communicate with our office.

We will always do our best to accommodate same-day and next-day appointments for sick visits and any urgent needs.  While you’re welcome to walk in, we always suggest booking online here or calling our office to find a time that works best for your family. No one wants to sit in a waiting room when they’re not feeling well!

The best way to reach your care team is through the patient portal, where you can message your provider directly. For urgent questions, please call our practice — we’re always here to help. 

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We understand that life with kids can be unpredictable. If you're running late or need to cancel, please call us as soon as possible so we can make adjustments or reschedule.

Yes! You can schedule and manage your appointments online 24/7. Please reach out if you have any questions about rescheduling or canceling your appointment.

Please arrive 5-10 minutes early to allow time for check-in and any necessary paperwork. For new patients or first-time visits for a new family member, arriving 10-15 minutes early is helpful.

Yes! We welcome both parents or caregivers at your child’s appointment whenever possible. Having both adults present can help with asking questions and supporting your child’s care.

Yes! We are accepting new patients across all practice locations

• Boynton Beach
• Loxahatchee Groves
• West Palm Beach
• Tamarac (Opening September 3rd)
• Jacksonville: Westside
• Jacksonville: Brentwood (Opening October 1st)

New patients can book online here or give us a call.

You will be matched with a provider (a pediatrician or nurse practitioner) who can best support your child's primary care needs. Together with a team of medical assistants, nurses, mental health health, urgent care, and administrative professionals, we work in partnership with you to provide comprehensive care for your child. Learn more about our providers here.

We prioritize patient preference and continuity of care when scheduling visits, and aim to have you meet with your preferred provider each time you schedule a visit in advance. That said, there are occasions, like last-minute scheduled sick visits, for which we may need to schedule with you a different provider.

We take care of children at every stage, from newborns through young adulthood, up until age 22. If you’re ready to book your first appointment — for your baby or your teen — you can do that right here.

We recommend that your baby’s first visit, which includes checking their weight, takes place within two days of leaving the hospital.

Yes! We know choosing your baby’s first pediatrician is a big decision. We’re here to make it as easy as possible to see if Bluebird Kids Health is right for you. If you’re in the Jacksonville area, we invite you to attend one of our Meet and Greet nights for Expecting Parents! 

And if you’re in Palm Beach County or Broward County, you can call our office to schedule a visit with the pediatrician of your choice or ask for a recommendation on one available in your desired location. We will need the baby’s due date and your insurance to schedule the visit.

Your newborn’s first visit will include a physical examination, weight check and some discussion of your family history. You can go here to learn more about what to expect at your newborn’s first visit.

If you’re in the Jacksonville area, we invite you to attend one of our Meet and Greet nights for Expecting Parents! And if you’re in Palm Beach County or Broward County, you can also call our office to schedule a visit with the pediatrician of your choice or ask for a recommendation on one available in your desired location. 

You’ll have an opportunity to tour the office, meet our pediatricians, and learn about the first visit in much more detail. 

We believe in the safety and efficacy of vaccines at Bluebird Kids Health. For that reason, we follow the CDC’s vaccine guidelines. After your newborn’s first Hepatitis B vaccine (which is typically giving in the hospital after birth), the series starts at 2 months old. We practice shared decision making with parents so we can answer any questions you have regarding this vital component of preventative medicine that keeps your child healthy.

Yes, we have the Beyfortus® (RSV Antibody) injection available for newborns under 8 months old. Pregnant women can get the RSV vaccine between 32-36 weeks of pregnancy. This is an alternative to giving your child the vaccine. We recommend discussing the option with your obstetrician.

If your child is a newborn, please bring their hospital discharge papers and any vaccination records. We also recommend packing a few items to help keep your baby comfortable, like a blanket, pacifier, or extra diapers (see a few more tips here). For older children, bring any health records or vaccination history you have on hand.

Before your visit, we’ll send you a message with any forms you need to complete. You can fill them out easily online through the patient portal or print them at home — whichever works best for you.

We accept a wide range of insurance plans, including Medicaid. Our services are billed through your insurance. You will be responsible for the deductibles and co-pays outlined in your policy. 

‍You can see a full list of the plans we accept here. If you have questions about your specific policy, please give us a call and we’ll work with your find an answer

We offer both options. If you’re interested in a payment plan, we ask that you contact us ahead of time so we can make the appropriate arrangements. While we can also discuss this at your appointment, it is likely to add additional time to your visit.

We accept a wide range of insurance plans, including Medicaid. You can always see our full list here. 

Our services are billed through your insurance. You will be responsible for the deductibles and co-pays outlined in your policy. While we’re always here to provide as much information as we can on your plan, we always recommend contacting your insurance company for specific information on deductibles and co-pay. 

All of our providers are available via telehealth. You can indicate your preference for a telehealth visit when you’re booking your appointment. Many insurers bill telehealth visits similarly to in-office visits and we recommend reaching out to your insurer to get more specific information.

We offer comprehensive pediatric care across all ages: from newborns to teens. That includes well and sick visits, immunizations, growth & developmental screenings, school and sports physicals, behavioral health support, and chronic condition care like asthma and allergies. We also partner with urgent cares, imaging, and other specialty services to ensure your child always has the care they need.

We perform routine well-child visits (physicals) and vaccinations on the American Academy of Pediatric’s recommended schedule. From newborn weight checks to annual physicals, your care team is here to ensure your child stays on track with preventive care.

We provide the full schedule of vaccines outlined by the American Academy of Pediatrics (AAP). 

At Bluebird Kids, our mission is to provide exceptional care so every child can thrive. Keeping children healthy and safe is our top priority, and vaccinations are one of the best ways to protect your child from serious illnesses. Vaccines also help protect our community, especially those most at risk including infants and children with chronic conditions. 

To keep your child up-to-date, book an appointment now.

The simplest way to receive a copy of your child's most recent immunization record is to request a copy from your pediatrician. In some cases, you may also be able to request a copy of this information from the state vaccine registry, Florida Shots. However, if your child received vaccines most recently in another state, you should contact that state's immunization registry.

And of course, if we’re your current pediatrician, reach out via the patient portal and we’ll get back to you as soon as possible.

Yes! We offer same-day and next-day sick visits. You can book online or give us a call to find the best time. We will always do our best to fit you in. 

If you’re unsure if you need to come in, we encourage you to read our guide to determining the next best care steps in the most common situations.

Fevers are common symptoms for many different childhood illnesses. Our guidance is the following:

Call immediately if

• Your child is less than 2 months old AND the fever is equal to or greater than 100.4F (38.0C)
• Your child is older than 2 months old and their fever is equal to or greater than 100.4F (38.0C) for over 24 hours
• If the fever has persisted for more than 24 hours
• If the child has any behavioral changes (appears weak, decreased responsiveness, or is difficult to awaken)

At-Home Care:

Fever is often helpful in fighting infection. Offer Tylenol or Motrin (for kids over 6 months) and keep your child well hydrated until they can be seen. It also helps to dress your child in lightweight clothing to help them stay cool.

Never hesitate to give us a call or book an appointment if you have any concerns.