Question 1

Where are your practice locations and is parking available?

Accepted Answer

We currently have six practices in Florida, with more to come! Our practices are in: Boynton Beach, Loxahatchee Groves, West Palm Beach, Tamarac, Jacksonville: Westside, Jacksonville: Brentwood. There is parking available at all locations. You see parking specifics for each location by clicking on the links above.

Question 2

Who will my primary care team be?

Accepted Answer

You will be matched with a provider (a pediatrician or nurse practitioner) who can best support your child's primary care needs. Together with a team of medical assistants, nurses, mental health, urgent care, and administrative professionals, we work in partnership with you to provide comprehensive care for your child. Learn more about our providers here.

Question 3

What insurance plans do you accept?

Accepted Answer

We accept a wide range of insurance plans, including Medicaid. Our services are billed through your insurance. You will be responsible for the deductibles and co-pays outlined in your policy. ‍You can see a full list of the plans we accept here. If you have questions about your specific policy, please give us a call and we’ll work with your find an answer.

Question 4

Are you accepting new patients?

Accepted Answer

Yes! We are accepting new patients across all practice locations: Boynton Beach, Loxahatchee Groves, West Palm Beach, Tamarac, Jacksonville: Westside, Jacksonville: Brentwood. New patients can book online here or give us a call.

Question 5

How do I book an appointment?

Accepted Answer

New patients can book online here or give us a call. Existing patients are welcome to use the portal to book (though you’re also always welcome to call!).

Question 6

Can I visit any BlueBird Kids location?

Accepted Answer

Yes, you are welcome to visit any of our locations! You can see the address and information for each location here.

Question 7

I do not speak English. What other languages does your care team speak?

Accepted Answer

We care for many patients and families who do not speak English. Members of our care team speak Spanish and Hatian-Creole and anyone can access our live, real-time translator service when calling the office.

Question 8

Will my child see the same care provider every visit?

Accepted Answer

We prioritize patient preference and continuity of care when scheduling visits, and aim to have you meet with your preferred provider each time you schedule a visit in advance. That said, there are occasions, like last-minute scheduled sick visits, for which we may need to schedule with you a different provider.

Question 9

What ages do you treat? Until what age will you see my child?

Accepted Answer

We take care of children at every stage, from newborns through young adulthood, up until age 22. If you’re ready to book your first appointment — for your baby or your teen — you can do that right here.

Question 10

Can I bring all my children to appointments at the same time?

Accepted Answer

We do our best to accommodate parents and their schedules by seeing all children in the same family at or around the same time. We do recommend that you consider the ages and needs of your children and if having them at the same visit is best for them. For example, do you have a teen that does not want their care addressed in front of their younger siblings? Or children of different sexes who require a physical? You may want to bring another adult with you to help by staying in the waiting room with one or more kids while each child has their own visit.

Question 11

How soon should I make an appointment with my newborn?

Accepted Answer

We recommend that your baby’s first visit, which includes checking their weight, takes place within two days of leaving the hospital.

Question 12

Can I meet my pediatrician before my newborn arrives?

Accepted Answer

Yes! We know choosing your baby’s first pediatrician is a big decision. We’re here to make it as easy as possible to see if Bluebird Kids Health is right for you. Please join us for one of our upcoming expecting parent meet-and-greet nights.

Question 13

What information should I expect to review at my newborn’s first visit?

Accepted Answer

Your newborn’s first visit will include a physical examination, weight check and some discussion of your family history. You can go to our newborn care guide to learn more about what to expect at your newborn’s first visit. Ahead of your baby’s arrival, we’d love to invite you to an upcoming expecting parent meet-and-greet night at our practice.You’ll have an opportunity to tour the office, meet our pediatricians, and learn about the first visit in much more detail.

Question 14

Can I book an appointment if I’m 18+?

Accepted Answer

No. Our website services, including appointment booking, are intended only for parents, legal guardians or other adults authorized to act on behalf of the patient. If you are a patient—even if you are 18 or older—please contact us directly to schedule an appointment or communicate with our office.

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